Privacy Policy – Reel Express
Effective Date: 15 September 2026
Last Updated: 15 September 2026
Reel Express (“Reel Express”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Reel Express mobile application, website, and related services (“Service”). By using Reel Express, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use Reel Express, we may collect the following information:
1.1 Account Information
When you create or sign in to an account, we may collect:
Name
Email address
Phone number
Authentication information (for example, Google Sign-In details)
Profile information you choose to provide
You may also choose to provide:
City name
Instagram ID
WhatsApp number
City name, Instagram ID, and WhatsApp number are collected and used for communication purposes only. We do not use these details for advertising, sale, or any other unrelated purpose.
We do not collect your Google password. Sign-in is handled by the relevant authentication provider.
1.2 Photos and Media
Reel Express may require access to photographs, videos, music, or other media that you select for creating reels. We use this content only to provide the requested features and services. Your personal photos and videos are not used for purposes unrelated to providing Reel Express services.
1.3 Device Information
We may automatically collect limited technical information such as:
Device model
Operating system version
App version
Device language
Basic diagnostic information
Crash and performance information
This information helps us improve compatibility, stability, and performance.
1.4 Usage Information
We may collect information about how you interact with the Service, such as:
Features used
Themes or templates selected
Music or effects used
App performance information
Error and crash reports
2. How We Use Your Information
We may use collected information to:
Provide and operate Reel Express
Create and process reels requested by you
Maintain your account
Save your preferences
Communicate with you about the Service, including through WhatsApp, Instagram, email, or phone where you have provided those details
Improve app performance and functionality
Provide customer support
Detect and prevent misuse or unauthorized activity
Diagnose technical problems
Improve our themes, effects, music, and other features
Communicate important service-related information
We do not sell your personal information to third parties.
3. Photos and Videos
Reel Express is designed to help photographers transform their photographs into reels.
When you select photos or videos:
We process them only as necessary to provide the requested functionality.
Photos and videos may be temporarily stored or processed on our servers when required for the Service.
We do not claim ownership of your photographs or videos.
You retain ownership of your original content.
You are responsible for ensuring that you have the necessary rights and permissions to use any photos, videos, music, or other content that you upload or process through Reel Express.
4. Music and Other Content
Reel Express may provide music, templates, effects, graphics, and other creative assets. These assets may be owned or licensed by Reel Express or third-party content providers. Users may use such assets only in accordance with the applicable Reel Express terms and any associated licensing restrictions.
5. Third-Party Services
Reel Express may use trusted third-party service providers for purposes such as:
Cloud storage
Authentication
Analytics
Crash reporting
Notifications
Hosting and infrastructure
Advertising
These providers may process information on our behalf and are expected to handle information according to applicable privacy and security requirements.
6. Advertising
Reel Express may display advertisements or promotional content, including advertisements from local businesses or third-party advertising providers. Where third-party advertising services are used, those providers may collect certain information in accordance with their own privacy policies. We will provide appropriate disclosures where required by applicable law or platform policies.
7. Data Security
We take reasonable technical and organizational measures to protect your information from:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain information only for as long as reasonably necessary to:
Provide the Service
Maintain your account
Meet legal or regulatory requirements
Resolve disputes
Enforce our agreements
When information is no longer required, we may delete or anonymize it in accordance with our retention practices.
9. Account Deletion
You may request deletion of your Reel Express account and associated personal information through the app (Profile ? Request account deletion) or by contacting us. Some information may need to be retained where required by law, for legitimate security purposes, or to resolve outstanding requests or disputes.
10. Children's Privacy
Reel Express is not intended for children under 13, or under the minimum age required by applicable law if that age is higher. We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
11. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw certain permissions or consent
Request information about how your data is processed
To exercise applicable rights, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Service, technology, legal requirements, or business practices. When we make significant changes, we may provide appropriate notice through the application or website. The updated Privacy Policy will include a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Reel Express
Website: www.reelexpress.in
Email: adiweblive@gmail.com
Phone: +91 7702680011